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One-Stop Student Agent

Single front door for registrar, billing, aid, and student-services questions

Enrollment & Admissions

Overview

The One-Stop Student Agent gives every enrolled student a single conversational front door for everything — registrar questions, billing balances, aid status, IT issues, and policy lookups. It pulls authoritative answers from the right system in real time (SIS for grades and registration, SFS for billing, FA for aid, ITSM for IT) and escalates to the right human when judgment is needed, preserving full case context across office handoffs. Students stop bouncing between five offices; staff stop reanswering the same questions.

How One-Stop Student Agent Works

  1. Connect — Read-only integration with your source systems; data stays inside your perimeter.
  2. Monitor — Continuous analysis of relevant signals against your institutional baseline.
  3. Recommend — Prioritized actions with explainable reasoning and projected impact.
  4. Act — Human-approved actions execute through existing systems, with full audit trail.

Integrations

Banner, Workday Student, Colleague, PeopleSoft (SIS); Banner Financial Aid, PowerFAIDS (FA); TouchNet, Nelnet (SFS); ServiceNow, TeamDynamix (ITSM); Slate or Salesforce for case history.

Key Metrics Tracked

  • First-contact resolution rate
  • Office-handoff continuity
  • Out-of-hours self-service rate
  • Average time to resolution

Engagement Model

FERPA-compliant. Human-in-the-loop. Zero upfront cost — pay only for measurable results.

Frequently Asked Questions

Does it have access to student records?
Scoped, audited read access to the data each query requires. Write actions (e.g., placing or releasing holds) always require human approval and full audit logging.
How does it handle handoffs?
Every handoff carries full case context — what the student asked, what the agent looked up, what was tried. Staff resume in seconds, not from scratch.
What if the student asks something it shouldn't answer?
Out-of-scope or sensitive questions (mental health, harassment, conduct) are routed immediately to the appropriate office with a brief, supportive holding message.
Is this FERPA-compliant?
Yes. Every Ibex AI agent operates inside your institution's data perimeter with role-based access controls, full audit logging of every action, and human-in-the-loop oversight on student-affecting decisions. Student data is never used to train external models.
What does 'zero upfront cost' mean?
We deploy the agent, integrate it with your systems, and prove measurable results before you pay. Pricing is tied to outcomes specific to the agent — recovered tuition, hours saved, errors prevented, or comparable institutional metrics.
How long does deployment take?
Most agents are live in 4–8 weeks: 1–2 weeks for systems integration and data access, 2–4 weeks for tuning against your historical patterns, and 1–2 weeks of supervised pilot before full operation.
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Zero upfront cost. We deploy free — you pay only when we deliver results.

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